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Buy at Auctions - Buyer FAQs

New to Dealite?

Q What is Dealite?

Dealite is a disruptive social commerce startup based out of Mumbai, India.

  • We provide a unique auction experience that combines the thrills of online shopping with entertainment.
  • We source the best deals on the latest, branded, box packed products and make it available for our members at unbelievable prices.
  • All you do is browse available auctions, buy your seat with bids and you could win at up to 99% off. If you do not win, you have the option to Buy It Now at a discount covering 100% of your seat cost and paid bids.

Q How do I get started?

Getting started is simple. Register by filling a simple form, browse Available Auctions, buy a seat with bids and bid away when the auction starts. If you win, you claim and pay or opt for Buy It Now (with applicable discount) to own the item.


Dealite Tip: When you Buy Seat, Dealite gives you an equal number of bids called ‘free bids’ which you can use to place bids in that particular auction where you have bought a seat.Buy Bids now!
Make sure you go through our How It Works page to find out how you can enjoy participating in a Dealite auction.


Q I haven't received your verification email?

If you did not receive our verification e-mail, check your spam or junk folder or Click Here to request another verification email.


Q Are products on Dealite brand-new?

Yes, All products featured on Dealite are brand-new, box-packed and with warranty (if applicable).


Q Can I really save 99% off market price?

Yes. With a start price of Rs 0 and each bid increment of Rs 1, you may be able to save 99% off market price. On average, we expect Dealite auction winners to save between 50%-99%.


Q Can everyone be a winner?

Yes. While only the last bidder, when the clock hits zero, is the auction winner, Dealite provides an option to every participant for Buy It Now at a discount covering 100% of your seat cost and paid bids.


Dealite Tip: Since the win claim and Buy It Now option is available for a limited window, make sure you claim them as soon as the auction is over.


Q What does 'Buy Seat' mean?

Buy Seat is your exclusive entry ticket into an auction. You can Buy Seat with bids and reserve your seat in the auction. Dealite gives you an equal number of bids called ‘free bids’, when you buy a seat, which you can use to place bids in that particular auction where you have bought a seat.


Dealite Tip: With limited bidders who buy a seat on a first-come-first-served basis, you may want to buy your seat well in advance to ensure you do not miss out on your preferred auction.


Q How do I know when my auction will start?

We will send you several reminder emails to help you keep track of auctions where you have bought a seat. You can track auctions where you have bought a seat from Participating Auctions in My Account (My Auctions).


Q Who are the people behind Dealite?

The Dealite team is a passionate group of young professionals with a mission to break the price barrier and make aspirational branded products accessible to a young and rising India. Visit About Us for a peek at our profiles.


Auctions

Q What makes your auctions different?

Our auctions are unlike any other auctions you may have experienced with:

  • No reserve price
  • All auctions start at Rs 0
  • Limited bidders (on an average 20 to 100 bidders)
  • Quick format auctions (completed in 20 to 30 minutes on average)
  • Genuine, box-packed, branded products only
  • Winner can get up to 99% off
  • All other participants offered Buy It Now at a discount covering 100% of your seat cost and paid bids.


Q What is the difference between available, in progress and housefull auctions?

Available Auctions are auctions where seats are currently available, i.e. you can buy a seat to participate in the auction.

In Progress Auctions are auctions that are currently in session, i.e. you can participate and place bids if you have bought a seat or watch if you haven’t bought a seat there.

Housefull Auctions are auctions where all seats are sold and no more buy seats are possible.


Q How do I keep track of my auctions?

You can track your auctions in your My Account console in My Auctions section. Here’s an overview:

In Progress Auctions are auctions where you have bought a seat and are currently in session.

Claim Win/ Buy It Now allows you to view all your recently completed auctions where you have the option to claim win or avail of Buy It Now.

Auction History includes a history of auctions in which you have participated (won, expired or cancelled).

Purchase/Bid History includes records of all bid purchases (excluding free bids), win and Buy It Now claim transactions. You can also view your invoice for bid purchases here.


Q Why is time added to the auction clock?

We want to give everyone an opportunity to bid in an auction where they have bought a seat. When an auction is about to end i.e. less than 15 seconds are left, for one or more bids received, 15 seconds are added to the auction clock to give other bidders a chance to place a bid.


Q How do I win?

If you're the last bidder when the auction timer hits zero, YOU WIN!


Q How can I watch an auction?

In Progress Auctions are auctions that are currently in session. Simply head over there to view an exciting auction live.


Q What is a cancelled auction?

An auction gets cancelled for some reason e.g. when all seats are not filled before the start time of the auction.


Q Do I get back my bids when an auction gets cancelled?

Yes. You automatically get 100% of your bids back when an auction, where you had bought a seat, gets cancelled.


Q What happens if all seats are not filled before the auction start time?

The auction gets cancelled if all seats are not filled before the start time of the auction and the bids used by the participants to buy seat in that auction are credited back to their respective Dealite account.


Bidding

Q How do I purchase bids?

Buying bids is easy. Simply click on Buy Bids at the top of every page. You can select from multiple bid packs of 10, 20, 30 and more. You can use your preferred payment option and add as many bids as you want to your account. The more bids you buy, the more value you get.


Q What are free bids?

When you buy a seat in an auction, you use bids to book your seat. Dealite gives you an equal number of bids called ‘free bids’ which you can use to place bids in that particular auction where you have bought a seat. Free bids are valid for the duration of the auction and expire when an auction ends.


Q How do I bid?

There are two ways to bid in an auction where you have bought a seat: Manual & Autobid.
Manual bidding: When you are bidding manually, you click on the ‘Bid Now’ button in an In Progress auction where you have bought a seat. Each ‘Bid Now’ click increases the current price of the item by Rs 1 and one bid is debited from your Account (number of bids).
Autobid: Autobid is a really cool feature where you can set your bidding preferences into the Autobid tool box of any auction where you have bought a seat and Autobid will bid for you automatically. You do not have to wait till the auction starts to put in your Autobid preferences.
You need to input 3 parameters to activate Autobid:

  • Start From: Specify the current bid price when you want Autobid to start bidding
  • Bid Upto: Specify the current bid price when you want Autobid to stop bidding
  • No. of Bids: Specify the maximum number of bids that you want to load in Autobid

Dealite Tip: Does this sound a little complicated? Fret not, we have created a How It Works to simplify how you can enjoy participating in a Dealite auction.


Q How do I check my bid balance?

You can check your bid balance anytime from Purchase/ Bid History in My Account (My Auctions).


Dealite Tip: We have provided color coding to identify different types of bids. All paid bids are blue, all free bids (for use in that auction only) are orange and their total bid count is red. Ex. You have 100 + 25 = 125 bids or you have 100 bids.


Q Can I see who else is bidding in an auction?

Yes. We want Dealite to be absolutely transparent and fun. You can view who else is bidding in any live (In Progress) auction on the right hand side panel of the item page.


Q Can I bid on a future auction?

No, you can only bid when the auction starts. However, you can make use of Autobid to schedule your bids in advance to automatically bid for you when the auction starts.


Q If I do not win an auction, do I get my bids back?

No, bids submitted by you to buy a seat or for bidding are non retractable and non refundable. However when you avail of the Buy it Now option, we will return all bids placed by you to buy seat and any paid bids placed in the form of an equivalent discount on the Dealite Price.


Autobid


Q What is Autobid?

Autobid is an automated bidding system for smart bidders which bids for you based on the parameters set by you and only when you are not the last bidder and the initial auction timer is about to hit zero. Autobid is also a useful tool which lets you participate in an auction when you are away from the Dealite website.


Q How does Autobid work while buying at an auction?

You need to input 3 parameters to activate Autobid:

  • Start From: Specify the current bid price when you want Autobid to start bidding
  • Bid Upto: Specify the current bid price when you want Autobid to stop bidding
  • No. of Bids: Specify the maximum number of bids that you want to load in Autobid
Note: Bids that you load in Autobid are blocked from your bid balance.



Dealite Tip: Make sure you have enough bids so you don’t run out in the heat of an auction. Buy Bids now.


Q When can I set or stop Autobid?

You can set Autobid anytime after you have bought a seat for that auction and before the auction ends. You can stop Autobid anytime after you have set the Autobid and before the auction ends.


Q Is there a cost to using Autobid?

No. We provide Autobid absolutely free.


Q Can I use bids blocked in Autobid for other auctions?

No. Bids set in Autobid are unavailable for use in other auctions. However, after the auction is over, any unused bids which are not free bids are unblocked and can be used for other auctions. Further you can always stop and adjust Autobid parameters to free/ block appropriate number of bids.


Auction Win & Buy It Now


Q I just won an auction, what's next?

Congratulations! The next step is to claim and pay from Claim Win/ Buy It Now in My Account (My Auctions). On your auction listing click ‘Claim Win’ to proceed to provide your shipping details and your preferred payment option and pay for your win. We will dispatch your product within 2-3 business days from confirmation of your payment.
Note: Your window to claim a win is limited. Make sure you make your claim within 3 days of your auction win after which the ‘Claim Win’ option expires.


Q What is Buy It Now?

Buy It Now is a really cool option for auction participants to buy the product at discounted price to recover 100% of your buy seat cost and all paid bids used in that auction as a discount. This means you can still buy at an auction and your entire investment into the auction works at increasing your final discount.
Note: Your window to avail Buy It Now is limited. Make sure you make your claim within 3 days of your auction completion after which the ‘Claim to Buy It Now’ option expires.


Q Who is eligible for Buy It Now?

Anyone who participates in an auction (other than the winner) is eligible to avail of the Buy It Now option.


Q Why do you offer Buy It Now?

We want everyone who has participated in an auction to be a winner and feel ‘Dealited’. With Buy It Now you do not have to think twice about buying a seat and buying additional bids. This gives serious buyers an option to save big and have fun in an exciting auction.

Q How long do I have to pay for my auction win?

You have 3 days after your auction ends to claim and pay for your auction win, after which the ‘Claim Win’ option expires.


Q How long do I have the Buy It Now option?

You have 3 days after your auction ends to avail of the Buy It Now option, after which the ‘Claim Win’ option expires.


Payments


Q What methods of payments do you accept?

We have partnered with DirecPay to offer you multiple payment options:

  • All major debit & credit cards (Visa, MasterCard and Diners Club)
  • Net banking across all leading national and foreign banks
  • Paymate
You can pay for your Bid Packs, Win Claims, Buy It Now Claims etc. using any of the multiple payment options made available on this website.


Q Are my payments to Dealite secure?

Our trusted payment gateway is VeriSign secured and uses industry standard SSL encryption to protect your payment information. All credit/debit/bank details remain confidential and private. Dealite does not store any of your credit/debit/bank information.


Q Do you store my credit/debit card or net banking information?

No. Dealite does not store any credit/debit card or net banking information.


Shipping & Returns


Q Where does Dealite deliver?

Dealite has partnered with Aramex as our preferred logistics partner. We currently deliver to over 7000 pincodes across India. You can check if your location is within our service area in our Pincode Checker from Billing Address in My Account (My Profile).


Q When can I expect delivery?

We dispatch most products within 2-3 business days from confirmation of your payment and deliver within 3-7 business days after dispatch. That said, we know you want your product to arrive ASAP, so our team tries really hard to meet your expectations.


Q How do I track my shipment?

You can track the status of your shipment from Track Shipment in My Account.Use the tracking number from our email confirming the dispatch of your shipment.


Q I haven't received my shipment, what do I do?

We aim to dispatch your product within 2-3 business days from confirmation of your payment. After we ship out we mail you a tracking number. You can track the status of your shipment from Track Shipment in My account. In the unlikely situation that you do not hear from us within 5 days on your tracking number, please contact Customer Service


Dealite Tip: Make sure you check your spam folder to check for any updates that may be blocked.


Q I have received my shipment, but I have a problem?

If you have received your shipment and are not satisfied, please check our Returns Policy before contacting Customer Service.


Q What is your returns policy?

We have a simple and user-friendly Returns Policy.


My Account


Q I forgot my username or password?

If you have forgotten your username or password, mouse over the ‘Login | Register’ link on the Dealite homepage and click Forgot Your Username or Password or jump right to Username/Password Assistance. We will send your username and password to your registered email address.


Dealite Tip: If you did not receive our Username/Password e-mail, check your spam or junk folder.


Q How do I change my password?

You can change your password from Change Password in My Account (My Profile).


Q Can I change my email address?

At this point you cannot change your registered email address. However, if you need to update it, please contact Customer Service.


Q How do I track my auctions?

You can track your auctions in your My Account console in My Auctions section. Here’s an overview:

Participating Auctions are auctions where you have bought a seat and awaiting auction to start. You can keep track and go to your auctions from this page.

In Progress Auctions are auctions where you have bought a seat and are currently in session.

Claim Win/ Buy It Now allows you to view all your recently completed auctions where you have the option to claim win or avail of Buy It Now.

Auction History includes a history of auctions in which you have participated (won, expired or cancelled).

Purchase/Bid History includes records of all bid purchases (excluding free bids), win and Buy It Now claim transactions. You can also view your invoice for bid purchases here.


Q How do I unsubscribe from the Dealite newsletter?

If you want to unsubscribe from the Dealite newsletter, please click the unsubscribe option at the bottom of the email and confirm. We will process your request within 24 hours. If you wish to subscribe again, please enter your email address at the bottom of the home page and click on ‘Alert Me’.


Share & Earn FAQ


Q How do I invite friends to Dealite auctions and earn?

It is very easy to start inviting and earning using ‘Share & Earn’. Login to Dealite website, browse the Available Auctions and share as many auctions as you want with your friends inviting them to participate in the auctions. The more seats you fill in an auction, the higher your payout.


You can invite friends from two places on Dealite website
  • from the auction page using the share icons next to ‘Share and Earn BIG’ hyper link.
  • from the auction invite page. Each auction has an invite page, which you can access by clicking the ‘Share and Earn BIG’ hyper link on the auction page. You can use various auction sharing options available on the auction invite page to invite your friends.

Please keep in mind, you need to be logged in on the Dealite website while using the share options mentioned above and only those invites sent using the options mentioned above will be tracked.


Dealite Tip: Login to your Dealite account before sharing and only use the invite options mentioned above to invite your friends to participate in Dealite auction.


Dealite Tip: The more seats you fill in an auction, the higher your payout.


Q When do I earn?

You earn when the auction is successful i.e. 3 days after the auction is over (when all claims for win & Buy It Now are closed), winner claims the item won i.e. pays for the item won and you had filled (successful auction invites) the minimum percentage of seats required.


Your earnings are calculated and eligible/valid only when the winner claims the item won i.e. pays for the item won. Our system automatically calculates the ‘gross gains’. Your primary goal should be to get enough bidders to an auction through your auction invite link.


Q How much do I earn? How are the earnings calculated?

You earn a percentage of ‘gross gains’ for a successful auction depending on percentage of auction seats filled (‘buy seat’) through the auction invite links shared by you .



Percentage* of Auction Seats Filled by your Invites
Percentage of ‘Gross Gains’ Eligible
71% and above 50%
36% to 70% 30%
30% to 35% 15%
* Rounded off to the whole number

Ex. For a 10 seat auction the earnings could be as follows.
Auction Seats filled by your Invites
Percentage of ‘Gross Gains’ Eligible
% Numbers
71% and above 8 or more of 10 seats 50%
Between 36% to 70% 4 to 7 of 10 seats 30%
Between 30% to 35% 3 of 10 seats 15%


Gross Gains = Cost per Bid x (Total bids utilized by participants to buy seats for your auction + Total bids placed in the auction excluding free bids) + (Final Item price paid by the winner – Dealite price) + (Item cost paid by BuyItNowcustomer1 - Dealite price) + (Item cost paid by BuyItNowcustomer2 - Dealite price) +... (Item cost paid by BuyItNowcustomerN - Dealite price) – taxes as applicable. Where ‘N’ is number of BuyItNow payments made for that auction.

Please note that your earnings are calculated and eligible/valid only when the winner claims the item won i.e. pays for the item won. Our system automatically calculates the ‘gross gains’. Given below is an illustrative working example for how much you could potentially earn in a successful auction for say an iPad2 with:
  • Number of seats: 30
  • Cost per seat: 50 Bids
  • Dealite Price: Rs 30,000
  • Total Number of bids placed (incl. Free bids): Rs 3,000
  • Number of Free Bids placed: Rs 1,500
  • Final item Price reached and paid by the winner: Rs 3,000
  • No Buy It Now claims

Gross Gains = Cost per Bid x (Total bids utilized by participants to buy seats for your auction + Total bids placed in the auction excluding free bids) + (Final Item price paid by the winner – Dealite price) + (Item cost paid by BuyItNowcustomer1 - Dealite price) + (Item cost paid by BuyItNowcustomer2 - Dealite price) +... (Item cost paid by BuyItNowcustomerN - Dealite price) – taxes as applicable

Gross Gains = Rs 20 x {(30x50) + (Rs 3,000 - Rs 1,500)} + (Rs 3,000 - Rs 30,000) – taxes as applicable
Gross Gains = Rs 33,000 - Taxes

Now your earnings will be as follows depending on the number of seats filled by you for that auction through your auction invites


Auction Seats filled by your Invites
Your Earnings out of ‘Gross Gains’ eligible
% Numbers % Numbers
71% and above Above 22 of 30 seats 50% Rs 16,500 - taxes
Between 36% to 70% 11 to 21 of 30 seats 30% Rs 9,900 - taxes
Between 30% to 35% 9 to 10 of 30 seats 15% Rs 4,950 - taxes

Q When do I get paid?

We transfer user’s ‘Share & Earn’ earnings on the second and fourth Tuesdays of every month. Users need to accrue a minimum of 1,000 in ‘Share & Earn’ earnings to request a payout. We have a net 30 days ‘cooling’ period before attributing earnings to a user. This is to adjust earnings for any charge-backs/ refunds.


Q Why do you require my bank account and Permanent Account Number (PAN) information?

We require your bank account information to transfer your earnings through the NEFT (National Electronic Funds Transfer) system directly to your bank account; and PAN details to calculate tax liability, if any.


Dealite Tip: Make sure you fill in your accurate Personal Details to ensure you get your earnings on time


Q Where can I see and track my successful invites and ‘Share & Earn’ earnings?

You can view your successful invitations on your invite page of that auction, which you can access by clicking the ‘Share and Earn BIG’ on that auction page when you are logged in.


You can track your ‘Share and Earn’ earnings in your My Account console in My Sales section. Here’s an overview:


Personal Details: Personal Details page includes information we need from you to ensure you get your earnings in time.

(Share & Earn) My Payout: (Share & Earn) My Payout page shows details of all related successful auctions where you earned. You can request payout and proceed to generate an invoice for eligible auctions.

(Share & Earn) Auction History: (Share & earn) Auction History page shows details of all related successful auctions where you had at least one successful invite.

Q What happens if User does not provide PAN (Permanent Account Number) and PAN proof?

If an User does not provide PAN number and submit a copy of the PAN card, as per applicable law we are required to deduct TDS (Tax Deducted at Source).


Dealite Tip: If you have provided us with your PAN number, make sure you send a scanned copy of your PAN card to sellsupport@dealite.in This is a onetime process, unless you update your PAN card details.


Q How do I request a ‘Share & Earn’ payout and generate an invoice?

Users can request a ‘Share & Earn’ payout from (Share & Earn) My Payout page in My Account, My Sales section in the ‘Available for Payout’ section which includes all eligible auctions that are cleared for payout. Simply click ‘Request Payout’ and proceed to the Payout Request page where you can submit an invoice without service tax and your payout request is queued in our system.


Dealite Tip: If you have a service tax number and service tax is chargeable, the earnings will be inclusive of taxes (chargeable/ collected by you);please contact sellsupport@dealite.in to separately submit your invoice and service tax proof.

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Dealite is an auction site in India that makes online auctions and online bidding fun and exciting. You will find great deals and auctions on all branded products on Dealite. Read these FAQs to find out how you can buy your favorite products at auctions on Dealite. Also learn how to get started, how to buy bids, how you can track your preferred auction and so on. Take part in our daily exclusive auctions or avail amazing discounts. For more information on auction buyers and how to buy on Dealite, contact us.
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